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June 30, 2008
Statler Training and Employment Program
Careers in Call Center and Customer Support
With an award given by the Lavelle Fund for the Blind, Inc., the National Statler Center for Careers in Hospitality Service, a program of the Olmsted Center for the Visually Impaired, has developed a call center training program specific to a single company. Since these classes began, more than 50% of our students are working!
- We train a class of students, who may have a visual or physical disability, from the company's local area.
- The curriculum is tailored to the company's needs. A training program is developed that offers exactly what the company considers to be most important.
- When students have completed the training program, they have the knowledge that company is looking for in a candidate. However, the training is transferable to other companies either in the same industry or like industries.
- The company's employment department will participate in interviews and testing.
- Statler will help with the on-boarding of students who are hired. Training topics include Business Math; Oral, Written, and Telephone Communications; Computers and Technology; Company-specific information.
Included in the Computer and Technology course are Microsoft Word and Excel Level I and Level II and Outlook, which will be taught by the Olmsted Institute of Business and Technology (OIBT). OIBT is licensed by the New York State Department of Education and is certified by New York State as a proprietary business school. At successful completion, the student will receive Microsoft certificates awarded by the OIBT Microsoft Certified Master Instructor.
The National Statler Center for Careers in Hospitality Service has a 9-year history of successfully training people with visual and/or physical disabilities in hospitality and customer service. 80% of our graduates are working in hospitality or in customer service in other industries. Many graduates work in call centers and customer contact centers. The STEP program capitalizes on our progress to develop job opportunities. Many corporate diversity plans are supported by Statler graduates.
Please consider applying if you have some of these qualifications:
- High School diploma or GED
- Some background in customer service
- Telephone experience
- Computer skills using assistive technology
- Skills in basic Microsoft applications
- Internet knowledge
- Data entry skills
- The ability to keyboard 25 to 35 words per minute
Training Duration:
The training class is 7 weeks long, from Monday through Friday, from 9a to 4p. A class is beginning July 21 and will be held here at OCVI/Statler, 1170 Main Street, Buffalo, New York. The next class will not be scheduled until after the first of January 2009.
How to Apply
You may submit your application for either the Statler Hospitality Training Program or STEP in Telephone Banking (Statler Training and Employment Program) via the US Postal Service to the address below or fill and submit one electronically via e-mail.
Mail or fax completed applications to:
Statler Center
1160 Main Street
Buffalo, New York 14209
Phone: 716-882-5690
Fax: 716-882-5490
E-Mail your electronic application to Mary Ellen Mest at:
or call her at 716-888-4637.
The National Statler Center for Careers in Hospitality Service is a program of the Olmsted Center for the Visually Impaired and has a 9-year history of successfully training people with visual and/or physical disabilities in hospitality and customer service. More than 80% of our graduates are working in hospitality or in customer service in other industries. Many graduates work in call centers and customer contact centers.
Posted by Marten at June 30, 2008 05:00 PM